Refund policy
You have 30 days from delivery to return most parts. We do not charge a restocking fee.
Before you send anything back
Email parts@canvacsystemsinc.ca or call 905-515-2671 with your order number and we will issue a return authorization. Please do not ship a return without contacting us first — unmarked returns are difficult to match to an order and will slow down your refund.
What can be returned
- Unused parts in their original, unopened packaging, within 30 days of delivery.
- Sale and discounted items, on the same terms as regular-priced items.
- Electrical parts — ignitors, controllers, transformers, solenoids, sensors and similar — provided the packaging is unopened and the part has not been installed or bench-tested.
What cannot be returned
- Special-order and non-stock parts. If we brought it in specifically for your order, we cannot return it to our supplier. We will tell you at the time of ordering when an item falls into this category.
- Parts that have been installed, wired in, or run.
- Anything returned more than 30 days after delivery.
- Parts returned damaged, incomplete, or missing original packaging for reasons that are not our error. These may qualify for a partial refund at our discretion.
Defective parts and warranty
If a part fails in service, it is covered by the manufacturer’s warranty rather than by this return policy. Email us with your order number, the part number and a description of the failure — photos help — and we will open the claim with the manufacturer on your behalf and tell you what they cover. Warranty terms vary by manufacturer and by part.
Return shipping
You pay return shipping on a change-of-mind return. We pay it when the return is our error — wrong part shipped, wrong quantity, mis-picked order — or when a part arrives damaged.
Send authorized returns to:
Canvac Systems Inc
200 Eastport Blvd
Hamilton, ON L8H 7S4
Canada
For anything over $75, please use a trackable shipping service. We cannot refund a return that does not reach us.
Refunds
Once your return arrives we will inspect it and email you within 2 business days to confirm the refund or explain why it was declined. Approved refunds go back to your original payment method in full, including any tax you paid. Depending on your bank or card issuer, it can take 5–10 business days to appear on your statement.
Exchanges
If you would rather have a different part than a refund, say so when you request the return authorization and we will get the correct part moving as soon as the original is on its way back to us.
Damaged or missing shipments
These are handled under our shipping policy — please inspect your order on arrival and contact us within 5 business days.
Questions
parts@canvacsystemsinc.ca · 905-515-2671
200 Eastport Blvd, Hamilton, ON L8H 7S4